Frequently asked questions

To ensure access to the park, we recommend booking your turn in advance, as customer capacity is limited and places are sold out, especially on weekday evenings and weekends. You can book an appointment if you want in Rush’s online store.

You can come directly to Rush without an appointment, but the park has a limited number of customers due to comfort and safety. To ensure a jump time, we recommend booking your jump time in advance on our website. If the desired time slot is not displayed, it means that the time slot is full, you must choose another time slot. Payment is made when ordering. You can read more about our purchase conditions here.

Please arrive 15 minutes before the start time to check in, change clothes and watch the safety video.

• 0-3 year olds must be accompanied by a supervisor (over 15 years old) who bought a normal price jump ticket (and trampoline socks if necessary) in the trampoline area.
• 4-8 year olds must be accompanied by a supervisor over 15 years old who is present in the building.
• Parents can access the Café or Park area without a ticket, but when present in the Park area- only walk on non-activity areas (not on trampoline or activity areas)

All those going to the trampoline area must have trampoline socks and a wristband that entitles them to enter.

You are not allowed to bring your own food. Our cafe has a good selection of both food and drink.

We recommend that you wear comfortable sports clothes. No sharp objects are allowed in the jumping area, such as watches, belts, etc. All visitors must wear trampoline socks.

Rush puts safety first. The park has trained staff, strict safety rules and equipment designed to ensure safety in the best possible way. However, it is important that all visitors respect their own skill level and not perform dangerous stunts without practice and training. In addition, it is of course important to consider the other customers of the park.

Wifi is available for our visitors in the park and in the cafe.

All customers should be healthy and in normal physical condition.

The weight limit for trampolines is 125 kg. Wipeout’s weight limit is 90 kg.

Yes, you can use Rush socks multiple times as long as the coating is intact and there are no holes. If you need new ones, you can buy them in the park.

Ages 9 and up do not need a supervisor at Rush. The guardian is responsible for the child’s stay in the park.

Birthdays must be canceled no later than 72 hours before the reserved time, so that the reservation fee can be refunded. Cancellation is made in writing to helsinki@rushfinland.fi. The name of the booker, the reservation number and the date of the reserved time must be attached to the cancellation.

Season, series and gift cards purchased from Rush’s online store; club, event and camp fees as well as birthday, company and group packages are not returned or refunded afterwards. Jumping tickets purchased from Rush’s online store can only be refunded on-site at our offices if the customer does not accept the terms of the safety video before starting the jump shift and moving to the activity area.

The date of reserved or paid jump ticket products can only be moved by contacting our customer service well in advance of the start of the jump shift. Rush is not obliged to compensate the customer for the unused service. Only in case of accidents, on a case-by-case basis, Rush undertakes to refund the payment against an official medical certificate. The medical certificate must be submitted to our customer service immediately.

Read more about the purchase conditions here.

The assistant of a paying customer with a disability who needs individual support gets free entry to the trampoline area.

A disabled person can demonstrate their need for an assistant with the EU Disability Card (with an A marking indicating the need for assistance) or another document or report. The park can also grant an assistant permit to a disabled person who needs it on a case-by-case basis.

The condition is that the person being assisted has paid for the entrance ticket and, if necessary, trampoline socks, if they do not already own them. As a general rule, an assistant permit can only be granted to one assistant of the assisted person.

As a general rule, the assistant must be of legal age. A minor can also act as an assistant on a case-by-case basis. The assistant must actually be able to act as an assistant.

Rush is very concerned about ensuring safety in the parks in the best possible way. We have our own safety rules that everyone must familiarize themselves with. In addition, we have our own safety videos in the park that our visitors must watch before entering the trampolines. Our jump guards are always present to guide and ensure that the rules are observed.

All equipment in the park is planned, manufactured and constructed for maximum safety. The equipment is regularly checked to ensure that there is no risk of damage due to errors or omissions.