frequently asked questions
How old do you have to be to jump?
Rush is suitable for all ages! 0-5 year olds must have a guardian (over 15 years old) who has purchased a normal priced jump ticket in the trampoline area. 5-8 year olds must have a guardian over 15 years old in the park, e.g. in a Café. If the supervisor wants to go to the trampoline area, he/she must buy him-/herself a normal priced jump ticket as well as trampoline socks if they do not already have them. 9 year olds and older do not need a guardian at Rush. The guardian is responsible for the child’s stay in the park.
Everyone entering the trampoline area are required to have trampoline socks and a valid wristband.
Is there a weight limit?
The weight limit for trampoline park activities is 110 kg and for Wipeout 90 kg.
Do I need to book in advance?
Walk-ins are always welcome and typically we are able to accommodate you. To secure access to the park, we recommend to book your time in advance, as we restrict the number of jumpers for safety purposes and we are often sold out during weekends and holidays. You can book your slot in advance from Rush’s web store.
what Payment methods do you accept?
At the park we accept the most common bank and credit cards, exercise and cultural vouchers and cash. In our online store we accept online payment, bank and credit cards.
Please note that a pre-booked ticket must be redeemed no later than 15 minutes prior to the start of your jump session. Otherwise your booking will be cancelled.
Is my booking transferable?
A booked jump slot can be transferred before the start of your jump session. This applies only if the park’s maximum capacity has not been reached. Please contact us by phone or by an email.
When do I need to arrive?
We recommend you to arrive well in advance to our park. Approximately 20 minutes before your jump session so you have time to pay your jump session, change your clothes and watch the safety video. We recommend reading Rush safety information before your jump session.
What should I wear?
Wear comfortable clothes such as shorts, tracksuits, and t-shirts. No sharp objects such as belt buckles, keys or wallets are allowed on trampolines. Only small jewelry is permitted while jumping. Jumpers are responsible for items they bring to the trampoline area (like smartphones).
Trampoline socks are mandatory for safety reasons. Rush trampoline socks can be purchased at the front desk.
You may re-use your trampoline socks (e.g. Rush socks) as long as they have grips and no holes in them. For better longevity, wash them inside out and air dry. To ensure safety in our parks, we only accept socks with non-slip bottom that are for trampoline jumping.
What happens if I’m late?
Rush will use reasonable endeavors to ensure that you and your party’s participation commences at the time booked. It is the responsibility of each participant to ensure that they arrive according to the prescribed arrival times.
If our park is full then you will be able to use only the remaining time of your booked time slot. During quieter periods we will try to accommodate you as close to your preferred time as possible.
Very late arrivals may not be permitted to undertake the activities and no refunds or compensation will be payable in such circumstances.
Can I bring food from outside?
To maintain the hygiene and cleanliness of the park, we ask that you do not bring in any outside food or drinks to the trampoline area. We have our Rush Café to keep your hunger at bay. From the Café you are able to see the whole trampoline area. For school groups we can arrange a place for children to eat their own snacks.
What other events are held at RUSH?
We have birthday parties, private parties, Hohtohyppy sessions with disco lights, corporate events, after school club activities, themed nights, team building and year end functions. We accommodate to your needs.
What activities can I participate in at RUSH?
We have a Fun Main Court, Dodgeball Court, Basketball Court, Slackline, Battle Beam, Stunt Jump *, Laser Maze, Air Walk, Giant Trampolines, Wipe Out *, Air Track and more.
*(Age, height restrictions may apply)
Rush also organizes Bonkers classes for kids (classes are in Finnish only).
Can I call and make a reservation?
Yes you can but it’s easier to make a reservation online. Inquiries regarding groups and parties, please send us an email to helsinki@rushfinland.fi.
Where are you located?
Helsinki: Valimotie 25, 00380 Helsinki. The entrance is from the parking lot.
What happens if I lose my socks?
You can buy new Rush socks for 3,50 € / pair from the front desk.
Why do I need TRAMPOLINE Socks?
Everyone going to the trampoline area must use trampoline socks for safety and hygiene reasons. The previously bought trampoline socks can be reused every time you visit the park. Missing socks can be purchased from the front desk for 3,50 € / pair.
Do you have lockers?
Rush has a number of lockers and cubbies available for the storage of your valuables, personal belongings etc. These are offered on a first-come, first served basis. Your property is left in these lockers and cubbies entirely at your own risk.
Is RUSH safe?
We have trained staff, extensive safety rules and all park equipment is designed for safety. Trampoline jumping is comparable in risk to other extreme sports like skateboarding, skiing, ice hockey and football. It is important that if you decide to participate in our exciting elements, you do so only within your ability and do not attempt advanced maneuvers which you have not previously mastered. Trampoline Parks have a higher safety rate than any other competitive sport. Watch our safety video and follow our safety rules and the chances of injury are minimal.
Do you have Wi-Fi?
Yes, we have a free WI-FI. We encourage you to share photos and videos of your experience. Remember to use #rushhelsinki tag when sharing your material in social media.
How to arrive and do you have parking?
by Public transport
Rush Helsinki is located near Valimo train station. It is approximately a 200 meter walk from the station to Rush Helsinki’s front door. A-trains stop at Valimo train station during the day. By train it takes around 6 minutes from Valimo to Pasila / Leppävaara (Espoo) and 11 minutes to the Helsinki Railway Station. Bus line 54 stops right next to Rush Helsinki (Valimotie 25). Bus line 54 goes through Pohjois-Haaga and Pukinmäki to Itäkeskus.
by car
Rush Helsinki is located in Pitäjänmäki area (Valimotie 25) and it’s right next to Vihdintie road. From Konala’s intersection / Ring 1 it takes approximately 4 minutes (2,2 km).
In front of Rush Helsinki there is plenty of parking space. During the day parking is more limited.
Parking is not free.
When is your peak time?
Our peak times usually start at 5pm on weekdays. Daytime on weekends, school and public holidays are also considered peak times as well. Book your jump time in advance and secure your access to the park!
Do you have Trampoline Group Classes?
Currently Rush provides group training sessions only for kids. Read more about Bonkers classes here.
Is your park wheelchair accessible?
The general are is accessible (incl. Cafe and the front desk).
When is the last admission?
The last admission starts one hour before the closing time of the park.
When is the first open jump session OF the day?
The main doors open 15 minutes before the first jump session of the day. Please look online to see availability for each hour. We strongly suggest that you book online to guarantee you being able to jump!
FREQUENTLY ASKED QUESTIONS FOR OUR birthday PARTIES
How do I book?
Birthday bookings made through our online store must be made at least seven (7) days before the desired date. If less than seven (7) days to your desired date or if there are more than 20 participants, please contact our customer service. Please note that some of the catering has to be ordered beforehand. If you wish, you can also bring your own food with you.
WHEN do i pay my parties?
A 100 € booking fee is charged for jump tickets when booking a birthday party. Food and other additional items will be charged in full. The final price of the birthday package is determined and charged according to the actual number of participants and additional items. Please note that we always charge at least the minimum price of each birthday package. The minimum prices do not include catering.
CAN I PAY A BIRTHDAY PARTY WITH EXERCISE BENEFITS?
Exercise benefits (e.g. Smartum, Virike, Tyky, Edenred, ePassi, etc.) are for personal use only and cannot be used to pay for birthday packages, other customer’s tickets or other products (e.g. food, socks).
When must numbers be confirmed by?
We kindly recommend to inform us possible increases in the number of participants are made at least three (3) days before the booked time. In less than three (3) days, we cannot guarantee that there will be space in the park. If the number of participants is lower than announced, there is no need to report it separately. In this case, it is sufficient that the number of participants is announced at the front desk during the payment transaction.
TRAMPOLINE SOCKS?
Birthday packages do not include trampoline socks. Rush trampoline socks can be bought on site for 3,50 € / pair. Bought socks can be kept and used again later. If you already own trampoline socks, we recommend that you bring them with you.
Is there a minimum number for parties?
The minimum price of the ‘Party 90’ birthday package is charged according to seven (7) persons, and the minimum prices of the ‘Party 120’ and ‘Full Party’ packages are charged according to six (6) persons. Parties can also be booked for a smaller number of participants, but in those cases the minimum price will be charged for the package. Birthday packages booked through the online store can be booked for up to 20 people. If the number of participants is larger than this, we recommend contacting our customer service.
IS FOOD INCLUDED IN THE PRICE?
Catering is not included in the price, except for the catering of the Full Party package. If the customer brings their own food, the serving dishes should be brought as well. Pizza orders must be placed at least two (2) business days before the date of booking the birthday package.
is the tableware included in the package?
All birthday packages automatically include tableware (plates, cups, napkins and spoons, forks and knives if necessary). If the customer brings their own food, the serving dishes should be brought as well.
Do parents need to stay at the party?
At least one adult must be present at the birthday party. At least one guardian must be present at the birthday party (16 yrs.+). Please note that parents who are organizing the party are responsible for all party guests during the event. One guardian can enter the trampoline area free of charge (including Rush trampoline socks). Extra adults and children will be charged according to separate price list. (not including Rush trampoline socks).
Can the party be started in the party room?
As full tummies and jumping are not an ideal mix, the party begins on the trampolines and the food is served afterwards in the party room. Please note that the duration of a party room is 30 minutes after the jump session.
When should i arrive to a birthday party?
We kindly recommend arriving at the park well in advance, about 30 minutes before the scheduled time. Before jumping, you must pay your booking at the front desk, buy the missing trampoline socks, change clothes and watch a safety video about the park’s rules. It is the responsibility of each participant to ensure that they arrive at the park on time.
CAN I POSTPONE MY PARTY?
You are able to postpone your birthday package up to three (3) times free of charge, by contacting our customer service well in advance.
ARE THERE ANY OTHER TERMS & CONDITIONS FOR THE PARTIES?
We recommend that you familiarize yourself with our general terms and conditions and the terms and conditions regarding birthdays before making the payment.
You can read more about the conditions here.
If you have more questions, please call us +358 600 418 880 or email us helsinki@rushfinland.fi!
Thank you and Stay Fly!