frequently asked questions
Questions related to birthday parties are compiled at the end of the page.
How old do you have to be to jump?
Rush Trampoline Park is available to all ages. A 15-year-old can monitor after a child at Rush.
0-8 Year-olds must have at least a 15-year-old guardian present at the park.
0-6 Year-olds must have a guardian with a valid jump ticket with them at the trampoline area.
In other cases, parents are responsible for their children’s stay at the park.
Everyone entering the trampoline area are required to have Rush trampoline socks and a valid wristband.
Is there a weight limit?
The weight limit for trampoline park activities is 110 kg and for Wipeout 90 kg.
Do I need to book in advance?
Walk-ins are always welcome and typically we are able to accommodate you. To secure access to the park, we recommend to book your time in advance, as we restrict the number of jumpers for safety purposes and we are often sold out during weekends and holidays. You can book your slot in advance from Rush’s online store.
what Payment methods do you accept?
We accept the most common bank and credit cards, AMEX, exercise and cultural vouchers and cash. In our online store we accept online payment, bank and credit cards.
Please note that a pre-booked ticket must be redeemed no later than 15 minutes prior to the start of your jump session. Otherwise your booking will be cancelled.
Is my booking transferable?
The reserved jump slot can be transferred before the start of your jump session. This applies only if the park’s maximum capacity has not been reached. Please send us an email about your transfer to email@example.com or call to our customer service.
When do I need to arrive?
We recommend you to arrive well in advance to our park. Approximately 15 minutes before your jump session so you have time to pay your jump session, change your clothes and watch the safety video. We recommend reading Rush safety information before your jump session.
What should I wear?
Wear comfortable clothes such as shorts, tracksuits, and t-shirts. No sharp objects such as belt buckles, keys or wallets are allowed on trampolines. All jumpers must wear Rush Trampoline Park branded non-slip trampoline socks while jumping. Only small jewelry is permitted while jumping. Jumpers are responsible for items they bring to the trampoline area (like smartphones).
What happens if I’m late?
Rush will use reasonable endeavors to ensure that you and your party’s participation commences at the time booked. It is the responsibility of each participant to ensure that they arrive according to the prescribed arrival times.
If we are busy then you will only be able to use the remaining time of your booked time slot. During quieter periods we will try to accommodate you as close to your preferred time as possible.
Very late arrivals may not be permitted to undertake the activities and no refunds or compensation will be payable in such circumstances.
Can I bring food from outside?
To maintain the hygiene and cleanliness of the park, we ask that you do not bring in any outside food or drinks to the trampoline area. We have our Rush Cafes to keep your hunger at bay. Both parks have a nice view to the trampoline area. For school groups we can arrange a place for children to eat their own snacks.
What other events are held at RUSH?
We have birthday parties, private parties, Rush After Dark Nights, corporate events, after school club activities, themed nights, team building and year end functions. We accommodate to your needs.
What activities can I participate in at RUSH?
We have a Fun Main Court, Dodgeball Court, Basketball Court, Slackline, Battle Beam, Stunt Jump *, Laser Maze, Air Walk, Giant Trampolines, Wipe Out *, Air Track and more.
*(Age, height restrictions may apply)
Rush also organizes Bonkers classes and group training classes. Click here for more information.
Can I call and make a reservation?
Yes you can but it’s easier to make a reservation online. Inquiries regarding groups and parties, please send us an email to firstname.lastname@example.org or call +358 (0) 400 498 821 (Mon-Fri from 9AM-11AM).
Where are you located?
Helsinki: Valimotie 25, 00380 Helsinki. The entrance is from the parking lot.
What happens if I lose my socks?
You can buy new Rush socks for 3€ from the front desk.
Why do I need RUSH Socks?
Rush non-slip socks must be worn by all jumpers for both safety and hygiene purposes. Once purchased, they are yours to keep and can be use again on repeat visits, subject to safety approval.
Do you have lockers?
Rush has a number of lockers and cubbies available for the storage of your valuables, personal belongings etc. These are offered on a first-come, first served basis. Your property is left in these lockers and cubbies entirely at your own risk.
Do you offer group rates?
Yes, we have large group rates. Groups of more than 10 people are eligible for a 10% discount if the booking has been pre-made through our sales and will be paid all together (no shared payment). If you wish to have a trampoline instructor, please contact email@example.com.
Is RUSH safe?
We have trained staff, extensive safety rules and all park equipment is designed for safety. Trampoline jumping is comparable in risk to other extreme sports like skateboarding, skiing, ice hockey and football. It is important that if you decide to participate in our exciting elements, you do so only within your ability and do not attempt advanced maneuvers which you have not previously mastered. Trampoline Parks have a higher safety rate than any other competitive sport. Watch our safety video and follow our safety rules and the chances of injury are minimal.
Do you have Wi-Fi?
Yes, we have a free WI-FI. We encourage you to share photos and videos of your experience. Remember to use #rushhelsinki tag when sharing your material in social media.
How to arrive and do you have parking?
by Public transport
Rush Helsinki is located near Valimo train station. It is approximately a 200 meter walk from the station to Rush Helsinki’s front door. A-trains stop at Valimo train station during the day. By train it takes around 6 minutes from Valimo to Pasila / Leppävaara (Espoo) and 11 minutes to the Helsinki Railway Station. Bus line 54 stops right next to Rush Helsinki (Valimotie 25). Bus line 54 goes through Pohjois-Haaga and Pukinmäki to Itäkeskus.
Rush Helsinki is located in Pitäjänmäki area (Valimotie 25) and it’s right next to Vihdintie road. From Konala’s intersection / Ring 1 it takes approximately 4 minutes (2,2 km).
In front of Rush Helsinki there is plenty of parking space. During the day parking is more limited.
Parking is not free in Rush Helsinki. Rush Helsinki will give a refund of 1,5€ / 2€ / 2,5€ for the person who bought 1h / 1,5h / 2h jump ticket.
When is your peak time?
Our peak times usually start at 5PM on weekdays. Daytime on weekends, school and public holidays are also considered peak times as well. Book your jump time in advance and secure your access to the park!
Do you have Trampoline Group Classes?
Yes, we have. Check out our services here.
Trampoline exercising strengthens the knee and ankle muscles which helps preventing other injuries in sports. Training on trampolines also strengthens other important muscles like the abdomen, back and neck muscles. Fighter pilots use trampolines to strengthen their neck and back. Trampoline jumping creates similar impact on the spine as flying on a fighter aircraft, where the G-forces are very strong. In addition, jumping also has a positive effect on bone health. For example, astronauts practice on trampolines before and after space flights in order to increase their bone density.
Are your parks wheelchair accessible?
Yes, they are.
When is the last admission?
The last admission starts one hour before the closing time of the park.
When is the first open jump session OF the day?
The first open jump session starts half an hour after opening doors. Please look online to see availability for each hour. We strongly suggest that you book online to guarantee you being able to jump!
FREQUENTLY ASKED QUESTIONS FOR OUR birthday PARTIES
How do I book?
Check out the party packages on our website or send an inquiry email to firstname.lastname@example.org. Birthday parties are paid on-site before starting the party. Please note that some of the catering has to be ordered beforehand. It is also possible to bring your own catering.
When must numbers be confirmed by?
Party numbers must be confirmed 7 days before the day of the party. Especially if the number of participants exceeds the amount indicated at the booking stage. If you wish to increase numbers of participants within less than 7 days, it may not always be possible as we restrict jumpers for safety purposes and an enhanced customer experience.
There are several party rooms in our parks. The rooms can accommodate 16 – 32 persons. It is also possible to organize events for up to 100 persons and all party rooms are at your disposal. The minimum price for the birthday party is 147 € without catering.
When should I order party food?
Catering is ordered while booking a birthday party. Orders can be changed 7 days before the party. It is also possible to bring your own catering.
Do parents need to stay at the party?
At least one adult must be present at the birthday party. Please note that parents who are organizing the party are responsible for all party guests during the event. One adult gets a free admission to the trampoline area. Extra adults and children will be charged according to separate price list.
Can the party be started in the party room?
As full tummies and jumping are not an ideal mix, the party begins on the trampolines and the food is served afterwards in the party room.
When should i arrive to a birthday party?
We kindly recommend you to arrive 30 minutes before the start of the birthday party. This way you have plenty of time to get your Rush trampoline socks and wristbands, change your clothes and watch the safety video.
It is the responsibility of each participant to ensure that they arrive according to the prescribed arrival times.
WHEN IS FINAL PAYMENT DUE?
Birthday parties are paid on-site upon arrival to the park.
If you have more questions, please call us +358 (0) 400 498 821 or email us email@example.com!
Thank you and Stay Fly!